Introduction

CS Fire and Electrical is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when you use our services, visit our website, or engage with us.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

Information We Collect

We collect the following types of information:

• Personal Information: This may include your name, address, phone number, email address, and any other personal details you provide to us when contacting us for fire and electrical services, scheduling an appointment, or requesting a quote.

• Payment Information: When you pay for our services, we collect payment information, such as your credit card number, billing address, and related details.

• Technical Information: When you visit our website, we may collect non-personal information such as your IP address, browser type, operating system, and device information through cookies and other tracking technologies.

How We Use Your Information

We may use your personal information for the following purposes:

• To provide services: To schedule and perform fire and electrical services, inspections, maintenance, and repairs.

• To communicate with you: To respond to inquiries, provide quotes, send service updates, and follow up on completed work.

• For billing purposes: To process payments and issue invoices for services provided.

• To improve our services: To analyze how customers use our website and services to enhance user experience and improve service offerings.

• To comply with legal obligations: To meet regulatory requirements related to fire and electrical services.

Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information with the following entities:

• Service Providers: We may share your information with third-party service providers who assist us in performing certain tasks, such as payment processing or customer management. These providers are required to maintain the confidentiality of your information.

• Legal Authorities: We may disclose your information if required by law or in response to a court order, subpoena, or other legal processes.

Data Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes physical, technical, and administrative safeguards. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access, update, or delete your personal information at any time. If you wish to review, correct, or remove your personal information, please contact us at [Insert Contact Information]. We will respond to your request within a reasonable timeframe.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience, analyze site traffic, and understand user behavior. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top will be revised. We encourage you to review this policy periodically to stay informed of how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

CS Fire and Electrical Ltd,
Durrington Road, Bournemouth, Dorset, BH7 6PZ

Telephone: (01202) 145660
Email: sales@csfireandelectrical.co.uk

Effective Date: September 2024